Help
Support
Start with an approved answer, or send a request and we’ll get back to you.
Common questions
Account
How do I reset my password?
Select Forgot your password on the sign-in page, then follow the recovery steps.
Read moreI cannot sign in to my account.
Check that the email matches the one you registered, then use account recovery. Repeated failed attempts pause sign-in for a short while.
Read moreHow do I keep my account secure?
Use a long unique password, review your signed-in sessions, and sign out of shared devices.
Read moreHow do I close my Wildrose account?
Closing an account removes your listings from the marketplace. Send a support request and we will confirm before anything is removed.
Read more
Listings
How do I create a listing?
Choose a category, add clear photos and details, then publish your post.
Read moreHow do I edit a listing I already posted?
Open the listing from your account, then choose Edit. Price and description changes appear right away.
Read moreHow long does a listing stay up?
A listing stays active until you close it or it expires. You can relist an expired post from your account.
Read moreWhy was my listing removed?
Listings are removed when they fall outside the marketplace rules. The rules explain what is not allowed and how to appeal.
Read moreWhat photos work best on a listing?
Use daylight, show the item from several angles, and photograph any damage honestly. Clear photos get more replies.
Read more
Payments
How do marketplace payments work?
Buyers and sellers arrange marketplace payments directly. Meet safely and avoid sending money before you are comfortable.
Read more
Safety
How do I report a listing or member?
Use Report on the affected listing, profile, comment, or conversation. Use Block to stop new direct contact when it is available.
Read moreHow can I trade more safely?
Meet in a safe public place, inspect the item, and keep personal information private.
Read moreHow do I spot a scam?
Be careful when somebody creates urgency, refuses to meet, or asks for a deposit or wire transfer before you have seen the item.
Read moreHow do I stop someone contacting me?
Block the member to stop new direct contact, then report the conversation if the behaviour broke the rules.
Read more
Privacy
Where can I read the privacy policy?
Read the privacy policy for information about how Wildrose handles personal information.
Read moreHow much of my location is public?
Listings show an approximate public area, never your exact address. Share a precise meeting point only when you are ready.
Read moreHow do I request a copy of my data?
Send a support request under the Privacy topic. The privacy policy explains what we hold and how long we keep it.
Read more
Something else
I need help with another question.
Use the support form for a question that is not covered here.
Read more
Send a support request
Tell us what happened. We reply to every request.